The Embedded Converse Desk (ECD) feature helps the user to see and reply to new messages from the Salesforce platform. The user can configure the Salesforce platform to use the ECD feature for the Lightning Utility Bar in the Lightning Console and for the Classic Side Panel in Salesforce Classic. The ECD feature is a compact version of the Converse Desk with minimal functionality focusing on reading and replying to the unread and new messages.

Prerequisite

Before embedding Converse Desk, the following prerequisite is to be completed:

•The application is version 1.54 and above.

Links

Embedded Converse Desk for Lightning Utility Bar

Embedded Converse Desk for Classic Side Panel