Hyper-Personalized Messaging - Operated From Within Your Salesforce CRM
Meet Your Salesforce Native Messaging App
Run smart message personalization, capture customer information, and automate alert triggers for new conversations - all within your Salesforce ecosystem.
Set up auto-response templates, one-click privacy & compliance controls, and 360º lead conversation history across your messaging touchpoints.
Smarter Messaging With Salesforce Integrations
Connect and personalize messaging from any Salesforce object, cloud, or experience (Lightning, Classic, Mobile, Community). Engage customers and prospects over SMS, WhatsApp, web chat, Instagram, or RCS.
Every component and page you need is built native to Force.com, allowing deep integration with other Salesforce apps, solutions, and packages.
Run automated messaging campaigns and seamlessly transition to live conversations with your sales and service teams.
Adhere to carrier and channel guidelines, easily manage opt-ins and opt-outs, and enforce data security for all messages.
Utilize Salesforce Apex, Flows, & APIs within your messaging app! Automatically trigger the right message for the right customer at the right time.
Install SMS-Magic on Salesforce with a few simple clicks. Use our pre-defined templates and start messaging your audience from day one.
See SMS-Magic in Action!
Seek confirmation from clients, candidates, or patients over messaging ahead of the appointment based on Salesforce event details.
Respond to new support tickets over messaging. Update Salesforce case records automatically based on responses from your customers.
Respond to new inquiries and leads over messaging. Automatically upload new contact information to Salesforce for nurturing.
“We've been using SMS Magic in our Salesforce instance for several years. They've always been very helpful and are happy to help with our questions or queries about the app. Most recently they've helped us with an upgrade and to build a new process we needed for an additional service making use of SMS Magic. Thank you Krishna for listening to our requirements and all the help you provided us with so that we can get the best out of the app for our needs.”
Easy Onboarding: Get Started Today!
-
Sign up for SMS Magic from AppExchange and authenticate the integration.
-
Use the one-click setup to install and configure messaging for your Salesforce account.
-
Add your messaging users and templates to your newly installed SMS Magic app and start sending live or automated messages to your Salesforce records.
SMS-Magic Experts Can Make It Easy For You
- Integrate Messaging Components with your Objects, & Layouts.
- Automate SMS via Flow, Process Builders or Apex with Converse Apps.
- Contextual messaging with rich templates (Cross Objects, Junction, Child etc.).
- Lookup/Associate Messages back to related/child Objects as well.
- Being Native, SMS Magic Works well with every Salesforce interface, Tool, API.
- Run Campaigns using Salesforce data, list views, reports etc.
360 Degree Integrations
- Pardot
- Marketo
- Marketing Cloud
- Sales cloud
- Marketing cloud
- Service cloud
- Experience cloud
- Financial services
- Government
- Healthcare & life sciences
- Higher education
- Nonprofit
“Great System & Team! Great product that does exactly what we need! SMS-Magic seamlessly integrates with our custom Salesforce platform, and has provided us with a reliable solution for real-time customer notifications. The team is very responsive and supportive... they prioritize efficient communication and by aligning this with our existing systems, we can say that SMS-Magic has offered us a valuable tool that has enhanced customer engagement and satisfaction.”
Value For Your Business
Enable human-driven conversations to interact with new leads and generate revenue for the businesses.
Automate journeys to deliver information to clients and drive faster business outcomes.
Run campaigns to increase process efficiency and reduce time taken to reach the clients.
Manage responses effectively to efficiently drive sales and service conversations.
Adhere to regional and telecom regulations, and automate the processes to obtain consent and revoke consent as per the guidelines.
Deploy The Best Conversational Messaging Solution
Got Questions?
SMS Magic is a managed package available on Salesforce AppExchange that enables an integration with Salesforce as a Platform. SMS Magic can be installed natively on Force.com and the subsequent clouds like Sales, Service and Marketing to enable engagements for different journeys of the business.
SMS Magic can be natively installed on Force.com which will enable a business units to use SMS Magic on clouds like Sales, Service and Marketing as well as industrially verticalized clouds like Finance, Commerce, Education, etc. SMS Magic also integrates with Pardot & Marketing Cloud.
Yes, the messages can be initiated/triggered from all Standard and Custom objects inside of Salesforce.