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Hyper-Personalized Messaging - Operated From Within Your Salesforce CRM

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Meet Your Salesforce Native Messaging App

Run smart message personalization, capture customer information, and automate alert triggers for new conversations - all within your Salesforce ecosystem.

Set up auto-response templates, one-click privacy & compliance controls, and 360º lead conversation history across your messaging touchpoints.

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Smarter Messaging With Salesforce Integrations

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Conversations across Salesforce clouds

Connect and personalize messaging from any Salesforce object, cloud, or experience (Lightning, Classic, Mobile, Community). Engage customers and prospects over SMS, WhatsApp, web chat, Instagram, or RCS.

Native SMS and Whatsapp solution on Salesforce with SMS-Magic
Stay within the ecosystem

Every component and page you need is built native to, allowing deep integration with other Salesforce apps, solutions, and packages. 

Handle conversations with leads through SMS-Magic
Start and manage conversations with your contacts and leads

Run automated messaging campaigns and seamlessly transition to live conversations with your sales and service teams. 

Manage sms and messaging compliance on SMS-Magic
Manage privacy regulations and messaging compliance

Adhere to carrier and channel guidelines, easily manage opt-ins and opt-outs, and enforce data security for all messages.

Automated messaging on Salesforce with SMS-Magic
Send automated messages from Salesforce

Utilize Salesforce Apex, Flows, & APIs within your messaging app! Automatically trigger the right message for the right customer at the right time. 

One-click installation for Salesforce messaging
Deploy fast, start messaging from day 1

Install SMS-Magic on Salesforce with a few simple clicks. Use our pre-defined templates and start messaging your audience from day one.

See SMS-Magic in Action!

Appointment confirmation live experienceConfirm Appointments

Seek confirmation from clients, candidates, or patients over messaging ahead of the appointment based on Salesforce event details.

Customer support live experienceDirect-Text Customer Support

Respond to new support tickets over messaging. Update Salesforce case records automatically based on responses from your customers.

Lead capture live experienceCapture New Leads

Respond to new inquiries and leads over messaging. Automatically upload new contact information to Salesforce for nurturing.

“We've been using SMS Magic in our Salesforce instance for several years. They've always been very helpful and are happy to help with our questions or queries about the app. Most recently they've helped us with an upgrade and to build a new process we needed for an additional service making use of SMS Magic. Thank you Krishna for listening to our requirements and all the help you provided us with so that we can get the best out of the app for our needs.”

Elaine HillImpact Officer

Easy Onboarding: Get Started Today!

  • Sign up for SMS Magic from AppExchange and authenticate the integration.

  • Use the one-click setup to install and configure messaging for your Salesforce account.

  • Add your messaging users and templates to your newly installed SMS Magic app and start sending live or automated messages to your Salesforce records.

SMS-Magic Experts Can Make It Easy For You

  • Integrate Messaging Components with your Objects, & Layouts.
  • Automate SMS via Flow, Process Builders or Apex with Converse Apps.
  • Contextual messaging with rich templates (Cross Objects, Junction, Child etc.).
  • Lookup/Associate Messages back to related/child Objects as well.
  • Being Native, SMS Magic Works well with every Salesforce interface, Tool, API.
  • Run Campaigns using Salesforce data, list views, reports etc.

360 Degree Integrations

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Marketing Automation
  • Pardot
  • Marketo
  • Marketing Cloud
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Salesforce Clouds
  • Sales cloud
  • Marketing cloud
  • Service cloud
  • Experience cloud
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Industry Clouds
  • Financial services
  • Government
  • Healthcare & life sciences
  • Higher education
  • Nonprofit

Great System & Team! Great product that does exactly what we need! SMS-Magic seamlessly integrates with our custom Salesforce platform, and has provided us with a reliable solution for real-time customer notifications. The team is very responsive and supportive... they prioritize efficient communication and by aligning this with our existing systems, we can say that SMS-Magic has offered us a valuable tool that has enhanced customer engagement and satisfaction.

Alex LuceroDirector

Value For Your Business

Human Driven Conversations

Enable human-driven conversations to interact with new leads and generate revenue for the businesses.

Automation Driven Conversations

Automate journeys to deliver information to clients and drive faster business outcomes.

Campaign to Conversations

Run campaigns to increase process efficiency and reduce time taken to reach the clients.

Response Management

Manage responses effectively to efficiently drive sales and service conversations.

Compliance Management

Adhere to regional and telecom regulations, and automate the processes to obtain consent and revoke consent as per the guidelines.

Notifications Receive timely and targeted notifications to ensure timely responses to the incoming messages.  

Deploy The Best Conversational Messaging Solution

Got Questions?

How does SMS Magic integrate with Salesforce?

SMS Magic is a managed package available on Salesforce AppExchange that enables an integration with Salesforce as a Platform. SMS Magic can be installed natively on and the subsequent clouds like Sales, Service and Marketing to enable engagements for different journeys of the business.

Which cloud does SMS Magic work with?

SMS Magic can be natively installed on which will enable a business units to use SMS Magic on clouds like Sales, Service and Marketing as well as industrially verticalized clouds like Finance, Commerce, Education, etc. SMS Magic also integrates with Pardot & Marketing Cloud.

Can I send messages from any Standard & Custom Objects?

Yes, the messages can be initiated/triggered from all Standard and Custom objects inside of Salesforce. 

Where can I see the message history in Salesforce? There are multiple ways to access the messages history in Salesforce. Messages can be accessed on the record level in a lightning component known as Conversation View, which is an interface showcasing a contextual thread of all messages with specific record. Messages can also be can be accessed through the SMS History related lists as well as can be tracked as Tasks under the Salesforce’s Activity Timeline.
Do you have provide the ability to send messages in bulk to multiple leads or contacts? Yes, SMS Magic provides you with the ability to run  campaigns to multiple leads, contacts or any other Salesforce object using list views and reports. 
Does SMS Magic provide automations for appointment confirmations or status updates or gathering feedback from your clients? Yes, SMS Magic works with Standard Salesforce Automations like Flows and Apex to enable you with the ability to setup automation use-cases such as Appointment Reminders, Status Updates, Surveys, etc.
Is SMS Magic 10DLC Compliant? Yes, SMS Magic with its managed services provisions and guides you to be in compliance with the regulatory requirements specified under 10DLC, GDPR, TCPA, CASL, etc.
Does SMS Magic provide you with the ability to manage opt-outs? Yes, SMS Magic provides you with a robust compliance management system as a part of the managed package to automatically honor the withdrawal of consent i.e. manage opt out requests.