Table of Contents > Converse Desk

Background

SMS-Magic Interact enables 2-way communication with your contacts. In addition to sending text, you can include other media such as audio and video. Salesforce Custom Objects are used to to enable and store the conversations.

These are the primary objects used by the SMI application.

•SMS History

•Incoming SMS

•SMS Templates

•SMS SenderID

•MMS Detail

This document provides detailed information about these objects.

SMS History

All outbound and inbound messages that you exchange with your contacts are stored in this object.

These are the fields that store information about the message.

Label	API Name	Purpose
Account	smagicinteract__Account__c	This field stores ID of a related account record.
Campaign	smagicinteract__Campaign__c	This field stores ID of a related campaign record.
Case	smagicinteract__Case__c	This field stores ID of a related case record.
Contact	smagicinteract__Contact__c	This field stores ID of a related contact record.
Conversation	smagicinteract__Conversation__c	This field stores ID of a related Conversation record.
Converse App	smagicinteract__Converse_App__c	This field stores ID of a related Converse App record.
Converse App Action	smagicinteract__Converse_App_Action__c	This field stores ID of a related Converse App Action record.
Converse App Task	smagicinteract__Converse_App_Task__c	This field stores ID of a related Converse App Task record.
Delivery Error Message	smagicinteract__Delivery_Error_Message__c	This field stores the error message if there is a problem with the delivery.
Delivery Status	smagicinteract__deliveryStatus__c	This field stores the delivery status i.e. Failed, Success of the message.
Direction	smagicinteract__Direction__c	If single object is enabled then this field states the message type incoming or outgoing.
Disable SMS On Trigger	smagicinteract__disableSMSOnTrigger__c	This field decides if the message should be delivered or a message record should only be created. Set 0 to deliver and 1 for record creation.
External Field	smagicinteract__external_field__c	This is an identifier for external systems like SMS-Magic backend. They use this field to push back delivery status.
Favourite	smagicinteract__Favourite__c	This field tells if a particular message is favorite or not.
Lead	smagicinteract__Lead__c	This field stores ID of a related Lead record.
Message Credits	smagicinteract__SMS_Credits__c	The field states the number of credits used by this message.
Message Type	smagicinteract__Message_Type__c	The field tells the type of message i.e. SMS or MMS.
MMS Subject	smagicinteract__MMS_Subject__c	This field stores the MMS subject.
Mobile Number	smagicinteract__PhoneNumber__c	This field stores the mobile number of the recipient.
Name	smagicinteract__Name__c	This field stores the name of the recipient.
ObjectType	smagicinteract__ObjectType__c	This field stores the name of the object where recipient data is stored.
Opportunity	smagicinteract__Opportunity__c	This field stores ID of a related Opportunity record.
Previous Message	smagicinteract__Previous_Message__c	This field stores ID of previous message.
Response	smagicinteract__response__c	This field stores the response given by the provider.
SenderId	smagicinteract__SenderId__c	This field stores the Sender ID used to send the message.
Sent By	smagicinteract__Sent_By__c	This field stores ID of the user who has sent the message.
Sent On	smagicinteract__Sent_On__c	This field stores the date, time when message was sent.
Sent Status	smagicinteract__sentStatus__c	This field tells if the message has been received by the SMS-Magic backend when sent from Salesforce.
SMS Template	smagicinteract__SMS_Template__c	This field stores ID of a related template record.
SMSText	smagicinteract__SMSText__c	This field stores the text delivered to the recipient.
Source	smagicinteract__Source__c	This field stores the feature used to send the message.
Status Message	smagicinteract__statusMessage__c	This field states the failure reason if the message is not received by the SMS-Magic backend.
Text Unicode	smagicinteract__Is_Text_Unicode__c	This boolean field states if the message is Unicode or not.
Type	smagicinteract__Type__c	This field stores the type of message outgoing or incoming.
Unformatted Phone Number	smagicinteract__Unformatted_Phone_Number__c	This field stores the unformatted version of the mobile number.
Use Default Sender	smagicinteract__Use_Default_Sender__c	This picklist field tells the Sender ID used belongs to record owner or current user.
User	smagicinteract__User__c	This field stores ID of a related Opportunity record.

MMS Detail

This object is created when sending an MMS to your contacts. This object contains a master-detail relationship with SMS History. For each MMS that is sent, a record of MMS Detail is created.

Label	API Name	Purpose
SMS History	smagicinteract__SMS_History__c	This field stores ID of a related outgoing sms record.
MMS Type	smagicinteract__MMS_Type__c	This field stores the MMS URL type.
MMS URL	smagicinteract__MMS_URL__c	This stores the MMS URL.

Incoming SMS

In previous versions of SMS-Magic, all incoming responses were stored in this object. If you are upgrading from past versions, we recommend you to switch to SMS History object to store all your messages.

You can ask the SMS-Magic support team to change the setting to store inbound messages in the SMS History object—or can continue using this object. Though it will still be available, this object will remain as-is and no future enhancements will be made to it.

These are fields of this object.

Label	API Name	Purpose
actionTaken	smagicinteract__actionTaken__c	This field stores ID of a related account record.
Campaign	smagicinteract__Campaign__c	This field stores ID of a related campaign record.
Case	smagicinteract__Case__c	This field stores ID of a related case record.
Contact	smagicinteract__Contact__c	This field stores ID of a related contact record.
Conversation	smagicinteract__Conversation__c	This field stores ID of a related Conversation record.
Converse App	smagicinteract__Converse_App__c	This field stores ID of a related Converse App record.
Converse App Action	smagicinteract__Converse_App_Action__c	This field stores ID of a related Converse App Action record.
Converse App Task	smagicinteract__Converse_App_Task__c	This field stores ID of a related Converse App Task record.
external field	smagicinteract__external_field__c	This field should be unique across records since this acts as an identifier for external systems.
Favourite	smagicinteract__Favourite__c	This field identifies if incoming record is favorite or not.
Inbound Number	smagicinteract__Inbound_Number__c	This field stores the number to which the customer has responded with a message.
Lead	smagicinteract__Lead__c	This field stores ID of a related lead record.
Message Type	smagicinteract__MMS_Type__c	This field tells if the incoming is of type SMS or MMS.
MMS Url	smagicinteract__MMS_Url__c	This field is deprecated and is not being used.
Mobile Number	smagicinteract__Mobile_Number__c	This field stores the mobile number of the customer who has sent incoming.
Mobile Number without ISD Code	smagicinteract__Mobile_Number_without_ISD_Code__c	This field stores mobile number without ISD code.
New	smagicinteract__New__c	This boolean field states if the incoming has been read or not.
Outgoing SMS	smagicinteract__outgoing_sms__c	This field stores ID of the last outgoing SMS record.
Quick Reply URL	smagicinteract__Quick_Reply_URL__c	This field is deprecated and is not being used.
Sent By	smagicinteract__Sent_By__c	This field stores ID of a related user record.
SMS Text	smagicinteract__SMS_Text__c	This field stores the incoming text sent by the customer.
TaskID	smagicinteract__taskId__c	This field stores ID of a related task record.
User	smagicinteract__User__c	This field stores ID of a related user record.

Incoming MMS Detail

If you want to receive MMS replies from your contacts, a record of this object is created. This object has a master-detail relationship with Incoming SMS. For each MMS response, a single record of Incoming MMS Detail gets created. Though it will still be available, this object will remain as-is and no future enhancements will be made to it.

Label	API Name	Purpose
Incoming SMS	smagicinteract__Incoming_SMS__c	This field stores ID of a related incoming SMS record.
MMS Type	smagicinteract__MMS_Type__c	This field stores the MMS URL type.
MMS URL	smagicinteract__MMS_URL__c	This stores the MMS URL.

SMS Template

This object will store the user templates for sending SMS.

Label	API Name	Purpose
Description	smagicinteract__Description__c	This field stores the description about the template.
Name	smagicinteract__Name__c	This field stores the name of the template.
ObjectName	smagicinteract__ObjectName__c	This stores the primary object of the template.
Text	smagicinteract__Text__c	This stores the template text.

SMS SenderID

This object stores the Sender ID used by your organization.

Label	API Name	Purpose
Description	smagicinteract__Description__c	This field stores the description about the Sender ID.
Label	smagicinteract__Label__c	This field stores the label/short name of the Sender ID.
SenderID	smagicinteract__senderId__c	This stores the Sender ID.
Used For	smagicinteract__Used_For__c	This field specifies the use for Sender ID in incoming, outgoing or both.

SenderID Profile Map

This object stores the default Sender ID for a given user and profile. A Sender ID can be set default to a profile or a user.

Label	API Name	Purpose
Default SenderId	smagicinteract__Default_SenderId__c	This formula field stores the Sender ID.
Profile	smagicinteract__Profile__c	This field stores the profile name for which Sender ID is default. This field is deprecated.
Profile Id	smagicinteract__Profile_Id__c	This field stores the profile ID for which Sender ID is default.
Sender Id (Deprecated)	smagicinteract__Sender_Id__c	This field is deprecated.
SenderId Lookup	smagicinteract__SenderId_Lookup__c	This field stores the ID of the Sender ID object for which the default profile and user is set.
User	smagicinteract__User__c	This field stores the user id for which Sender ID is default.

Object/Data Model