Converse Desk provides users and managers with an intuitive, easy-to-use interface. It features a familiar Inbox style, making it simple for users to begin messaging with little or no training. Desk also features intelligence that guides users to effectively manage and respond to any volume of messaging conversations.
You can interact with Converse Desks from a variety of devices. Use the Desk as a standalone, embed the Desk in Salesforce records, or manage conversations in your Salesforce1 mobile app. All conversations are stored in Salesforce and updated across devices as you continue any conversation.
The Converse Desk intelligently helps your users quickly find and respond to conversations. Users can:
•Filter conversations by standard or custom Salesforce objects.
•Review a complete Conversation History, from lead to prospect to contact.
•Sort their Inbox to find specific conversation types or a single conversation.
•Check related conversations, so they have all the information they need.
